Refund Policy

FSA Healthcare LLC and FSA Pharma LLP supply branded and generic pharmaceutical products, Active Pharmaceutical Ingredients (APIs), and nutraceuticals to distributors, partners, and healthcare providers across global markets. This policy outlines our general approach to refunds and returns.

Order-Based Business

As an export and distribution business, orders are processed on a case-by-case basis through direct enquiry, licensing arrangements, or distribution agreements rather than an online checkout. Refund and return terms for such orders are agreed upon at the time of order confirmation.

Damaged or Incorrect Goods

If you receive products that are damaged in transit, incorrect, or do not match the agreed specification, please contact us within a reasonable time of delivery with details and supporting evidence. We will review each case individually and work towards a fair resolution, which may include replacement, credit, or refund depending on the circumstances.

Quality Concerns

We stand behind the quality of our products, sourced from WHO-GMP, ISO, USFDA, and EMA-certified facilities. If you have concerns about product quality, please reach out to us directly so we can investigate.

Formalising Our Policy

We are currently formalising a more detailed refund and returns policy to cover specific order types, and this page will be updated accordingly. In the meantime, please contact us directly for any order-related concerns.

Contact Us

For refund or return enquiries, please contact us at [email protected] or +91-98900-39536.